NAPA AUTOPRO Receives Top Award
For the fourth year in a row, NAPA AUTOPRO ranks “Highest Overall Customer Satisfaction Among Service Provider Brands”. According to the J.D. Power 2014 Canadian Customer Commitment Index Study by the renowned company J.D. Power, NAPA AUTOPRO clearly stands out for the overall customer satisfaction of its services among service facilities and dealerships across Canada.
The study is based on responses from thousands of owners of vehicles that are 4 to 12 years old who go in for one to four service visits annually. It was shown that the moment a customer walks into a service facility, every aspect of the interaction and all information provided affect the customer’s perception of the company.
More than just maintenance and repairs
It’s important that the focus not be on the vehicles alone, but also on customers. Having a service advisor greet them the moment they step in the door and clearly identifying their needs are key to providing excellent vehicle service (maintenance, repairs, and installation).
Whether it’s an independent service facility, a car dealership, or another automotive specialist, the same performance criteria apply to any business relationship and help us stand out from the competition. Today, we need to exceed—not just meet—customer expectations.
NAPA AUTOPRO strives to meet all of its customers’ needs by offering different kinds of services year round. Take advantage of our current special on winter check-ups and see why we rank highest in customer satisfaction in Canada!
NAPA AUTOPRO received the highest numerical score among service providers in the proprietary J.D. Power 2011-2014 Canadian Customer Commitment Index (CCI) Studies(SM), tied in 2013. 2014 study based on responses from 19,902 consumers measuring 29 providers and measures opinions of owners of 4-12 year old vehicles who had their vehicle serviced at the dealership or after-market facilities. Proprietary study results are based on experiences and perceptions of consumers surveyed February-June 2014. Your experiences may vary. Visit jdpower.com
2014 J.D. Power
Canadian Customer Commitment Index Study