|Monday||8:30 am||5:00 pm|
|Tuesday||8:30 am||5:00 pm|
|Wednesday||8:30 am||5:00 pm|
|Thursday||8:30 am||5:00 pm|
|Friday||8:30 am||5:00 pm|
List of holidaysNo holidays mentioned.
What a great customer service experience!!! I recently moved from Saskatchewan to BC, and my SUV needed an ICBC inspection. Ward performed the inspection with a "Pass" . I went ahead also got the oil and air filter change. Ward received a wrong shipment for the air filter due to the supply company, he then processed another order. He told me the new order of filter is cheaper and reduce my bill, what an honest guy! He did not have to tell me that, I would still pay him the amount that was quoted originally. It was on a Saturday, Ward closes at 1pm. However, he waited for the new air filter shipment to arrive. called me back, and put the filter in. By the time it was done, he stayed until 1:45, so that I did not need to come back again next week. He even gave me great suggestions on how to take care of my suv. I got a lot more than just an oil and air filter change from Ward that day. Based on my past experience, honesty is the most important quality in a mechanic. Ward just earned my business for life.
A massive "Thank You" with heart felt appreciation for the service received on Friday April 10th, by this auto service centre. My parents (who are 73 yrs old) there 1998 Subaru Forrester stopped working, BCAA guy said the starter had come loose and needs to be fixed, he recommended Wards Hilltop Service Centre, (just down the road from my parents), I called them at 5:05pm and was told the guys in shop are leaving for the day but he will wait around and put the car in the shop bay to be worked on next day. We drove it down, the mechanic waited around for us with one of his guys, put the car in the bay, had a quick look at it, saw the problem and ........Fixed it right on the spot!!!! He Stayed extra 40 minutes or so from his day to see that my parents were not without a vehicle. That is the best customer service we have ever had to do with car mechanics. My husband who is a car guy was very impressed with how clean shop was, and how knowledgeable the Mechanics were, and pricing extremely reasonable, we will be booking it in for a full service with them shortly.
Called them in a panic and evem though thry were not able to fit me in because of a unexpectedly short time frame, Rob was able to give me exceptional customer service and advise. Highly recommend them